Refund & Return Processing Policy
Refund & Return Processing Policy
Cancellation Policy
Orders can be cancelled only before shipment or production starts.
Once approved, refunds are issued in full.
Shipped orders are not eligible for cancellation.
Return Eligibility Rules
Returns must be requested within 14 days of delivery.
Conditions:
Unused condition required
Original packaging required
Valid order proof required
Approval must be obtained before sending items back.
One total shipping charge applies.
No restocking fee.
Refund Procedure
After inspection, customers will be notified of refund approval status.
Refunds are returned to original payment method.
Timing depends on financial institution.
Refund Delay Support
If refund is not received:
Check account
Contact payment provider
Contact bank
Support: service@elurexa.com
Return Shipping Policy
Return instructions provided after approval.
Customer pays shipping for change-of-mind returns.
Defective or incorrect items are covered by us.